The claim in five steps

The first screen asks nothing. All six fields are grey — name, NIF, postcode, town, email and phone come from Autenticação.gov, and cannot be changed here. There is only one live element.

• 1Residente Equiparado há menos de 6 meses a exercer funções públicas na Região Autónoma? — ticked only if you moved to the region less than six months ago and work here in a public-sector role. In every other case, leave it alone.

There is no “back” button on the first step — only Seguinte.

One field. It too is grey: the portal fills in whatever is in the profile.

• 1IBAN — read-only. Changed in Área Pessoal → Alterar Dados (what that looks like and how — First login).

The longest screen. It splits into three parts: the invoice, the route and two files. We go through each part, and show where every figure in the invoice comes from.

• 1NIF da Entidade Emissora — the tax number of whoever issued the invoice. For TAP this is 500278725. If a foreign travel agency issued the invoice, the portal asks for 000000000.
• 2Data de Emissão do Bilhete — the ticket issue date. The portal warns: not earlier than 15/01/2026.
• 3Número da Fatura — the full invoice number, including the letter prefix: AIE APXIE026/04544710.
• 4Data da Fatura — the date of the invoice itself. Not the ticket issue date, and not the departure date.

• 1Número da Fatura — the full number, with the letters: AIE APXIE026/04544710.
• 2Data da Fatura — the date to the right of the number. In this example, 2026-08-22.
• 3NIF da Entidade Emissora — 500278725. No need to look it up: it is printed in the invoice header, in the line “Matriculada na CRC de Lisboa e NIPC”.
• 4Data de Emissão do Bilhete — column DT.EMISSÃO. Here 2026-07-31: the ticket was issued on 31 July, and the invoice on 22 August. Different dates, and the portal asks for both.
• 5E-Ticket — column NR. DOC., thirteen digits, starting with 047. Needed at step four.
• 6The TOTAL column is not entered into the portal, but it is what you check against: the Custo the portal calculates itself must match this figure.
• 7The DESCONTO column — if there is a discount here, note it. At step four you will have to subtract it from the fare, or the total will not add up.

• 1Origem Inicial da Viagem and Destino Final da Viagem — these are regions, not airports: Madeira, Lisboa.
• 2Data de Partida and Hora de Partida are required. Data de Chegada and Hora de Chegada carry no asterisk, but fill them in: the operator checks them against the boarding pass. Dates and times come from the segments on page two of the invoice (shown at step 4).
• 3Companhia Aérea and Número de Reserva — the six-letter booking code, the portal suggests EX: WAAXYI. This is not the ticket number.
• 4Acrescentar Escala? — Sim only if there was a connection within a single ticket.

• 1Fatura(s) de Viagem emitidas por Companhia Aérea ou intermediário — this is where the invoice goes: for TAP, the file AIE APXIE026_….pdf.
• 2Título(s) de Viagem: Bilhete ou Confirmação de Reserva — this is where the travel proof goes: BoardingProofTAP_….pdf.
• 3Adquiriu a sua viagem através de agência ou outro intermediário de viagens? — Não if the ticket was bought directly from the airline.

This is where the money appears. Seven figures, all seven copied from the invoice — the file AIE APXIE026_….pdf that TAP sends on request (how to request it — Documentos TAP). Which fees are refunded and which are not — How much money and what for.

• 1Vai participar na viagem? — must be set to Sim. While it is set to Não, there are no amount fields on the screen at all, and the refund shows as €0.
• 2E-Ticket (Ida) and E-Ticket (Volta) — ticket numbers, thirteen digits, starting with 047 for TAP.
• 3In this screenshot, E-Ticket (Volta) is blank and Valor da Tarifa (Volta) is zero. This is what a draft looks like after being saved and reopened.

• 1Valor da Tarifa (Ida) and (Volta) — the bare fare, before fees.
• 2Taxa de Emissão de Bilhete - XP — on the invoice it may appear as YR, OB or DV. Capped at €35 one way and €70 return.
• 3Taxa de Serviço a Passageiros - YP, Sobretaxa de Combustível - YQ, Taxa de Carbono - J9 and Sobretaxa de Segurança - PT — copied from the invoice line by line, by code. The fee fields carry no asterisk: they go through blank without an error, and on a normal ticket that is about €157 — over a third of the refund.
• 4Use a comma, not a full stop. Where there is no value, enter 0.

• 1Fare calculation line — the only place in any document where the fare is split into “outbound” and “return”. FNC TP LIS202.00TP FNC90.00EUR292.00END reads left to right: from FNC on flight TP to LIS — 202.00; then flight TP to FNC — 90.00; total 292.00. The first figure goes into Valor da Tarifa (Ida), the second into Valor da Tarifa (Volta).
• 2Fees by code. YQ 115.00 → Sobretaxa de Combustível - YQ; PT 7.12 → Sobretaxa de Segurança - PT; YP 35.03 → Taxa de Serviço a Passageiros - YP. The FARE line is the sum of the fares and is not entered into the portal. If a code is missing from the list, the portal field stays zero.
• 3The Tarifa column on page one of the invoice already includes YQ — that figure is not entered into the fare field, or the fuel surcharge is doubled and the claim is sent back for correction.
• 4XVYV7W/1A — the booking code. The first six characters go into Número de Reserva at step three.
• 5Segments: flight number, date, airports. This is where the departure and arrival dates for step three come from, and it also shows which leg is outbound and which is return.

• 1At the bottom the portal adds up Custo, subtracts Copagamento and shows Reembolso Total. If the total looks odd, a field has almost always been missed — the portal is rarely wrong.

The fifth screen appears only after clicking Submeter. We do not have a screenshot yet — we have not submitted a real claim just for the picture. We will go through it on the next real flight and add it here. To be honest: this step is not shown yet. What happens after submission — below, “How long to wait”.